Wayfair vs. Overstock vs. Hayneedle: Online Furniture Stores Compared
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Wayfair vs. Overstock vs. Hayneedle: Online Furniture Stores Compared

There are many great options for on-line furniture shopping. Most e-commerce sites strive to be competitive with one another so good bargains are easy to find and free shipping has almost become standard. As well, these companies offer a wide array of products and usually some sort of rewards program to entice you to shop with them again. Refunds are usually handled in a similar way and contacting customer service is simple as well with several options for doing so. Specific differences between these three companies are outlined below.
Covered in this report
Wayfair — Best Features
Features great daily deals and low prices on clearance items
Offers a variety of home improvement items as well as power tools
Best for: All your home furnishing needs both inside and outside of the house
Best deal: Sign Up For Emails and Save 10% (First-Time Customers Only) - [activate coupon]
Overstock — Best Features
Has a wider variety of products to choose from that go beyond furniture and home decor
Their Club O rewards program offers the largest discounts
Best for: Overstock is best suited for customers who are shopping for a wider range of products that just furniture
Hayneedle — Best Features
Offers more choices for home gym equipment and recreation rooms
Simple webpage with a smaller amount of products makes shopping for specific items easier
Best for: Recreation and fitness equipment and shoppers looking for very specific items
Review

WAYFAIR

ABOUT

The Boston-based company that is now Wayfair was founded as CSN Stores in 2002 and was originally just a small, two person e-commerce operation that sold furniture over the internet. Since that time the company has expanded considerably and is now a multinational business that sells many other products in addition to furniture, including toys and luggage. Wayfair.com was launched in 2011 and incorporates all the small online shops created by the company.

Wayfair includes the following home furnishing e-commerce companies in it's family of brands:

WEBSITE

Wayfair.com has an easy to navigate website that allows customers to browse through a range of products. Some of their top categories for home furnishings include furniture for the patio, bedroom and dining room as well as area rugs, bedding and cookware. You can also shop by bedroom which includes choices on nursery and home office.

The site features additional categories such as:

To purchase products on the Wayfair website you'll first need to create an account. Like any on-line retailer account, you'll will have access to the account 24/7 and can check on your orders.

PRICE

Wayfair.com features daily sales which often feature savings of up to 70% on certain products. The website also has a Clearance Outlet where customers can shop for clearance products by category to find the best deals they have to offer. Shoppers can conduct their search based on certain criteria as well, such as price, percent off, brand and customer rating.

CUSTOMER SERVICE

Wayfair has what they call a Sales and Service Squad that is available every day of the week. Of course you can e-mail them anytime through their website or click on the "Chat Now" section of their site.

Contact them By Phone

877-WAYFAIR (877-929-3247)

Mon - Fri: 8am to 12am EST

Sat: 8am to 8 pm EST

Sun: 9am to 6pm EST

Chat Now

Sundau,  9am - 6pm EST

Monday through Friday, 8am - 12am EST

Saturday, 8am - 8pm EST

RETURNS

Returns on purchases are allowed within 30 days and credits will be issued within 24 hours of Wayfair's receipt of the returned item.

Exceptions to this return policy include:

    •    Clearance Items

    •    Gift Certificates

    •    Personalized Items

    •    Items Marked “Non-Returnable”

REWARDS

Wayfair offers a rewards program where customers can earn  "Rewards Dollars" on certain qualifying purchases. Once you register with the website you will become automatically enrolled in the program and can save three percent of the net amount of the purchase. Reward Gold membership is a 12 month membership which costs $10 to enroll in. The Gold Membership includes free shipping on all purchased products.

VIDEO

OVERSTOCK

ABOUT

Overstock.com is based in Utah and has been in the e-commerce business since its founding in 1999. The original purpose of the company was to sell the returned and surplus merchandise of other dot com companies that had failed. They offered better than wholesale prices and their success has allowed them to branch out into many other areas including insurance and they even help facilitate pet adoptions. Of course, they also offer great deals on furniture.

WEBSITE

The Overstock website is user friendly and offers its customers the chance to filter their selections based on criteria like the following:

The site also features pop up windows that offer tips on how to choose the correct furniture.

PRICE

Overstock earned a reputation and success on their prices which at the time were the lowest of on-line retailers. However, fifteen years have passed since Overstock came on the market and competition is much more fierce than it was then. That said, Overstock has the edge in pricing.

CUSTOMER SERVICE

You can contact Overstock customer service in one of several ways. In the U.S. and Canada, customers can call toll free: 1-800-The-BIG-O (843-2446) Monday through Friday from 8am to 1am EST and on Saturday and Sunday from 9am - 10pm EST. Using the Chat feature of their website will allow you to talk with a representative in the quickest amount of time and e-mail questions are answered within a 24 hour period.

RETURNS

Overstock's Standard Return Policy allows customers to return new or unopened purchases within 30 days and will issue of full refund. There are certain exceptions depending on the product all of which is outlined on the Overstock's website. Partial refunds may be available on products returned after 30 days but restrictions also apply.

REWARDS

Club O is the rewards program offered by Overstock.com. Membership costs $19.95 which is double that of Wayfair's program but it offers deeper discounts of up to 20% off as well as free shipping and membership in the Club O Dining Program where members can earn 5% off on participating restaurants, bars and clubs.

VIDEO

HAYNEEDLE

ABOUT

Hayneedle is an Omaha, Nebraska e-commerce company that focuses on products for the home including furniture. Established in 2002 as Hammocks.com, the company soon branched out and expanded to included dozens of e-commerce sites. In 2009, after gaining other stores, the company unified under the one brand heading of Hayneedle.

WEBSITE

In addition to furniture, Hayneedle also sells sports and fitness equipment for use in the home. They sell cardio equipment, bike racks and trailers, rec room games, board games and camping equipment. Their site is easy to use and navigate and product searches can be conducted by department or by the room of the house you are looking to furnish which includes game rooms and home gyms.

PRICE

Hayneedle is competitively priced. You can visit the Hayneedle sale page for current discounts or you can sort your search returns by price, low to high or high to low, or based on customer reviews, best selling or shipping time.

CUSTOMER SERVICE

You can contact Hayneedle customer service by calling 1-888-880-4884, Monday through Friday 9am to 10pm ET and Saturday 10am to 6pm ET. Customers can also e-mail them through the website or visit the Hayneedle Help Center where they can get the answers to any questions they may have.

RETURNS

The Hayneedle website features an automated return center where customers enter their account information (which they registered for when they made their original purchase) and then they are then guided through the return process.

VIDEO

CONCLUSION

So which is the best? Overstock has been in business the longest and they are known for having the lowest prices and the largest selection. They also have the best rewards programs. That said, their list of products is so large as to be overwhelming for some. Hayneedle and Wayfair are a little more focused on furniture and home furnishings so many customers may find their websites a little easier to navigate without being burdened with too many choices.

Additional Information
Wayfair
Wayfair Coupon: Sign Up For Emails and Save 10% (First-Time Customers Only) - Activate
Wayfair Coupon: Daily Steals Up To 70% Off. Launch Everyday at 12 EST - Activate
Wayfair Coupon: Free Shipping On Orders $49+ (No Code Required) - Activate
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